Privacy Policy — 1X Store
Last Updated: September 2026
At 1X Store, we respect your privacy and aim to handle customer information responsibly.
This Privacy Policy explains what information we may collect when you use our website, how we use it, and how we protect it.
1. Information We May Collect
When you use 1X Store, we may collect information such as:
- Customer name
- Email address
- Mobile number
- Free Fire Player ID
- Selected Diamond Package
- Order information
- Payment method
- Payment transaction/reference information
- Payment screenshot or proof
- Account information if you create an account
- Order and support history
We may also collect limited technical information such as browser type, device information, IP address, cookies, and website usage data where applicable.
2. Why We Collect Your Information
We may use your information to:
- Process Diamond Top-Up orders
- Verify customer payments
- Deliver purchased Diamonds
- Provide order tracking
- Contact you regarding your order
- Resolve payment or delivery issues
- Provide customer support
- Maintain customer accounts
- Prevent fraudulent or duplicate transactions
- Maintain website security
- Improve our services
3. Free Fire Player ID
Your Free Fire Player ID is required to process your Diamond Top-Up.
Customers are responsible for entering the correct Player ID before submitting an order.
We use the Player ID only for purposes related to processing and supporting the relevant order.
4. Payment Information
1X Store may offer manual payment methods including:
- JazzCash
- Easypaisa
- Bank Transfer
We may collect payment proof such as screenshots, transaction IDs, reference numbers, sender information visible in the payment proof, and related payment details for verification purposes.
Please avoid including unrelated sensitive information in screenshots uploaded to our website.
5. Payment Screenshots
Payment screenshots are used to:
- Verify payment
- Match payment with the correct order
- Resolve payment disputes
- Prevent fraudulent payment claims
Payment proof may be accessible only to authorized personnel who need it to process or review the order.
6. How We Protect Information
We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no online system can guarantee absolute security.
7. Sharing of Information
We do not sell customer personal information.
We may share limited information with service providers where necessary to:
- Operate the website
- Process or verify transactions
- Provide hosting or technical services
- Detect fraud or security issues
- Comply with applicable legal obligations
Information should only be shared where reasonably necessary for these purposes.
8. Cookies
Our website may use cookies or similar technologies to:
- Keep customers logged in
- Remember website preferences
- Maintain shopping or order sessions
- Improve site functionality
- Measure website usage
- Support referral or affiliate tracking where applicable
You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
9. Customer Accounts
If you create an account, we may store information related to:
- Your profile
- Orders
- Referral activity
- Account settings
- Support history
You are responsible for keeping your login credentials secure.
10. Data Retention
We may retain order, payment verification, account, and support information for as long as reasonably necessary for:
- Order processing
- Customer support
- Fraud prevention
- Record keeping
- Dispute handling
- Applicable legal or operational requirements
11. Children’s Privacy
Customers who are not legally able to enter into transactions independently should use the service only with the involvement and permission of a parent or legal guardian.
12. Third-Party Services
Our website may use third-party services, plugins, payment services, hosting providers, analytics tools, or other technologies.
Those services may operate under their own privacy policies.
13. Your Responsibilities
Customers should ensure that information submitted to 1X Store is accurate.
Please do not submit unnecessary confidential information through contact forms or payment screenshots.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services or website practices change.
The latest version will be published on this page.
15. Contact
For privacy-related questions, contact:
1X Store
Email: 1xstore204@gmail.com